At ELEGANT SOFA LLC, we aim to provide a clear and convenient shipping experience for our customers. Please review the following shipping policy before placing your order.
1. Shipping Area
We currently ship orders within the United States only. We do not offer international shipping at this time.
Customers are responsible for providing a complete and accurate shipping address during checkout.
2. Order Processing
Orders are subject to processing and verification before shipment. Processing times may vary depending on product availability, order details, and other operational factors.
If additional information is required to process an order, our customer support team may contact the customer using the information provided at checkout.
3. Shipping Time
Shipping and delivery times may vary depending on the destination, carrier arrangements, product availability, and delivery conditions.
Any estimated processing or delivery timeframe displayed at checkout or communicated to the customer should be used as the applicable estimate for that order.
Delivery estimates are not guaranteed and may be affected by circumstances beyond our control.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Customers should review the final order total and shipping information before submitting payment.
5. Delivery Address
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
ELEGANT SOFA LLC cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Please contact us as soon as possible if you notice an address error after placing your order.
Address changes may not be possible once an order has been processed or dispatched.
6. Large Furniture Deliveries
Sofa deliveries may require additional coordination because of the size or weight of the merchandise. Delivery arrangements, access requirements, and available delivery services may depend on the carrier and the specific order.
Customers should review any delivery instructions provided for their order and ensure that the delivery location can accommodate the merchandise.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at dustin@elegantsofa.org.
We will review the available order information and assist you with the next appropriate steps.
8. Damaged Deliveries
Please inspect your order upon arrival. If your sofa arrives damaged or you receive an incorrect item, contact us promptly at dustin@elegantsofa.org.
Include your order number, a description of the issue, and photographs of any visible damage when possible. This information can help us review your request.
9. Contact Information
ELEGANT SOFA LLC
Email: dustin@elegantsofa.org
Address: 3312 TAFT PARK APT D METAIRIE,LA 70002-0000
Website: elegantsofa.org