At ELEGANT SOFA LLC, customer satisfaction is important to us. Please review this policy before purchasing a sofa or other merchandise from our website.
1. Return Requests
Customers who wish to return an item should contact us at dustin@elegantsofa.org before sending the merchandise back.
Please include your order number, the item you wish to return, and the reason for your request. We will provide further instructions regarding return eligibility and the return process.
Unauthorized returns may experience processing delays.
2. Return Eligibility
To be eligible for a return, merchandise should generally be unused, in its original condition, and accompanied by its original packaging and relevant accessories.
Due to the size and handling requirements of sofas, customers should take care when unpacking and inspecting their orders.
Items that have been used, damaged after delivery due to customer handling, or altered in a way that affects resale eligibility may not qualify for a return, except where otherwise required by applicable law.
3. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, please contact us promptly at dustin@elegantsofa.org.
Please provide your order number, a description of the problem, and supporting photographs where available.
After reviewing the circumstances, we will communicate the appropriate resolution in accordance with this policy and applicable law.
For confirmed product quality issues or fulfillment errors attributable to us, ELEGANT SOFA LLC will cover the applicable return shipping costs.
4. Returns for Non-Quality Reasons
If a return is requested for reasons unrelated to a product defect or our fulfillment error, the customer is responsible for applicable return shipping costs.
Because sofas are large items, return shipping arrangements and costs may vary depending on the product and delivery location. Please contact us before arranging a return.
5. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
After the returned merchandise has been received and inspected, refunds will generally be processed within 3–5 business days.
The time required for the refunded amount to appear in the customer’s account may depend on the payment provider or financial institution.
6. Exchanges
Customers seeking an exchange should contact us at dustin@elegantsofa.org before returning an item.
Exchange availability depends on product availability and the circumstances of the request. We will communicate the available options after reviewing the inquiry.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests are subject to order processing and fulfillment status. An order that has already been dispatched may no longer be eligible for cancellation and may instead be subject to the applicable return procedure.
8. Contact Information
ELEGANT SOFA LLC
Email: dustin@elegantsofa.org
Address: 3312 TAFT PARK APT D METAIRIE,LA 70002-0000
Website: elegantsofa.org